Operations & Managed Service
Your lottery systems, running 24/7 — so you don’t have to worry about it
WLA SCS 2024 certified operations — information security as added value, not just a compliance checkbox
6,000+
Devices in production
9+
Years lottery retail operations
Overview of Operational Services
SERVICE 01
Cloud Server Operation:
Scalable GDPR-compliant cloud infrastructure on leased servers
Service 02
MDM and Device Management:
Remote access, silent updates, firmware distribution, kiosk mode control, staged rollouts
SERVICE 03
24/7 Monitoring:
Heartbeat monitoring of all devices, automatic restart on error, AI-based status monitoring (Digital Signage)
Service 04
Incident Management:
Error logs, crash reports, structured escalation process
SERVICE 05
Updates and Maintenance:
Ongoing software maintenance as a flat monthly fee, security patches, OS update compatibility
Service 06
Documentation:
Installation and operation manuals, training materials upon request
Security and Certifications — the strongest signal of trust
WLA SCS 2024
World Lottery Association Security Control Standard
Mandatory proof for lottery data connections.
ISO 9001
Quality Management System
Consistent service quality in development and operations.
GDPR
General Data Protection Regulation
Data minimization, confidentiality, integrity, and availability of customer data
PEN-Testing
Security testings
Regular security audits by certified expert
Service Levels and SLA
Standard SLA
- Response time and resolution time by severity level
Monitoring
- All productive devices send regular heartbeats — automatic restart on error
Availability
- Cloud-based architecture with automatic scaling during peak loads (e.g., jackpot night)
Communication
- Dedicated contact person for each customer project
Escalation
- Direct access to management for critical incidents
Individual SLAs negotiable
Training and Enablement
CMS training
- Remote or on-site, for editors and administrators
- Training prices depend on location of training
- Documentation creation
Optional full service
- mobivention takes over CMS maintenance and content management as a managed service
Freedom of choice
- Self-operate or let us manage it — your choice
Ready to modernise your lottery touchpoints? Let’s talk.
30 minutes · No commitment · Direct access to our lottery specialists